KuSakuraShop offers three payment methods. The first and second, called "online", consist in the payment by credit card. This can be done with a simple credit card or with a PayPal account. If Stripes only offer to pay via credit card with no account, PayPal offers both methods and a PayPal account is NOT required to process the payment via the gateway. The third one, called "off-line" is the payment by ordinary postal money to be made at your local post office (your payment is transmitted by secure post).
All prices displayed on the site are in US dollars and orders are payable in US dollars.
Although we are located in Japan, our clients are mainly located abroad. All our prices are in US dollars (USD) so that you can pay your orders in USD at no extra charge.
Customers with a bank account in a currency other than the USD will be invited to proceed with the currency exchange (automatic and transparent process) upon payment. In this case, exchange fees apply (these will be specified during the payment).
All amounts posted on the site in a currency other than the USD are for your navigation comfort and are subject to exchange rate variations. Consequently the amounts can differ slightly from the amount actually paid, particularly in case of sudden changes in the exchange rates.
Are credit card payments secure?
Stripe our first payment intermediary is a well known international payment platform designed to accept credit card payment directly within the seller's website. The very advanced technology Stripes offers combined to our super secured checkout page provides you the best security you can imagine today.
PayPal, our second payment intermediary is the global leader in online payment security.
When you enter your bank details, you are not on KuSakuraShop.com but on PayPal's secure servers. At this point, your data is encrypted and are never transmitted in any form whatsoever. Moreover, our company has the "PayPal Verified" status that guarantees the existence and the financial health of our company.
To learn more about the security measures implemented by PayPal, you can visit PayPal's online support.
Note that what ever the gateway you choose to use, we never store nor have access of any kind to your credit card information.
What guarantees for payments and orders?
We work with Stripes and PayPal in order to offer the best possible service with maximum guarantees.
Stripe's anti-fraud measures: Stripe proceed to many verifications on your card when placing an order. This includes but is not limited to, the verification of your card History, the country from where you place the order, and the postal code of your billing address that in most cases must match the postal code associated with your bank account.
PayPal Delivery Guarantee: If your order is not delivered within the stated time, you are entitled to contact the PayPal dispute services and ask for a full refund of your order. The PayPal dispute service is completely independent, its impartiality is guaranteed. If we are not able to present proof of delivery, you will be refunded!
Warranty against the fraudulent use of your card: If your card has been stolen or copied and that it is not you who made the payment on our site, PayPal will reimburse you in full upon demand.
With those guarantees in mind, we ask you to contact us prior to any claim with your credit card company, Stripe or PayPal. Our team will try to find a solution to your problem in the shortest time. Our PayPal account suffered only two such incidents in 5 years, and they were resolved very quickly. Both were the result of a misunderstanding of the delivery times. There is no reason to change that!
Your payment was declined by Stripe, what to do?
Because our gateways have set up a very strict anti-fraud control system, it can happen that payments be refused without apparent reason. Here are the most likely reasons and how to solve the problem:
Payment by E-credit card (or disposable card): Since our gateways are not able to perform the necessary ID checks for these payment methods, most Ecards cannot be used on our website. The solution: Use another card.
Geographic Verification: Our gateways perform a check of your geographic location at the time of payment and may contact the issuing country of your card. Some so-called "risky" combinations are not allowed. In this case, please contact us so that we can find a solution together.
History check: If your credit card has already had problems with fraud or has been subject to bank suspension, our gateways may refuse the payment. In this case, contact us to find a solution.
Billing address check: our gateways verify that your billing address (zip code mainly) matches the address associated with your credit card. If they are different, payment may be blocked. We can fix the problem quickly on our side upon request.
Your payment was declined by PayPal, what to do?
Because PayPal have set up a very strict anti-fraud control system, it can happen that payments be refused without apparent reason. Here are the most likely reasons and how to solve the problem:
Payment by E-credit card (or disposable card): Since PayPal is not able to perform the necessary ID checks for these payment methods, we do not accept this payment method. The solution: Use another card.
Geographic Verification: PayPal performs a check of your geographic location at the time of payment and may contact the issuing country of your card. Some so-called "risky" combinations are not allowed. In this case, please contact us so that we can find a solution together.
History check: If your credit card has already had problems with fraud or has been subject to bank suspension, PayPal may refuse the payment. In this case, contact us to find a solution.
Billing address check: PayPal verifies that your billing address matches the address associated with your credit card. If they are different, payment may be blocked. We can fix the problem quickly on our side upon request.
Payment by "ordinary" postal money order
Postal money order is not available in all countries. We confirm the possibility of payment from:
France, Belgium, Switzerland, Austria, Germany, Italy, Portugal, Spain, Greece, Poland, the United States, Mexico, China, Hong Kong and South Korea.
- Be careful to choose ordinary POSTAL mandate, and not express mandate.
- The mandate is to be made in US Dollars (the postal clerk will do the conversion).
- Delay : 6 to 10 days.
- Fees for the French post office (for guidance):
> Less than $ 100 => $ 6.80
> Less than $ 200 => $ 8.50
> Less than $ 300 => $ 10.60
If you change your mind after confirmation of your order or it turns out that you are not able to make such a payment, please contact us to cancel your order. The order will have to be done again to pay by credit card.
Other payment methods
Bank transfer: Bank transfers are subject to significant costs: $ 50 for a single payment. For this reason, we do not accept transfers for orders less than $ 800. Bank charges will be added to the amount of your order. Please contact us, if you wish to obtain a quote adapted to this means of payment.
Check: This payment method is not accepted in Japan.
Western Union (and similar services) : These services are subject to high fees and strict regulations in Japan, therefore we cannot accept this type of payment.
- Note that fractional payments (in installments) are not accepted.
Payment on delivery is not available for international shipments.