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Help (FAQ)

FAQ - Help

Are you still looking for some answers?

Most of the information below is available in detail all through the website. However, this FAQ can help you find quick answers to your questions and show you where to find more information in the various sections of the site. Just click on the question to display the answer!

FAQ - Our Facilities

Who are you guys?

We are a team of foreign and Japanese Budo practitioners living in Japan and dedicated to the practice of traditional martial arts and the preservation of traditional craftsmanship and the products we sell.
We've created the brand Seido that is mostly designed for Aikido and Kobudo practitionners. Seido is now the second Aikido brand in the world.
On one end, in this rather unethical industry, we were very impressed by KuSakura's philosophy and wanted to not only bring our Aikido and Kobudo equipment to the world, but also KuSakura's amazin Judo equipment. On the other end, KuSakura was really convinced by the way we work, our ethic and dedication, so KuSakura entrusted us with their international sales, and we've created KuSakuraShop as the official national and international online selling plateform.

If you want to learn more, check out our "About Us" page, and you will meet the whole team!

I am in Japan; can I visit the shop?

Unfortunately, no. we do not have a shop. KuSakuraShop is designed to be an international shipping plateform only.

If you wish to see KuSakura equipment in person, we recommend going to the Tokyo Showroom: NOGUCHI Building, 113-0033 Tokyo, Bunkyo-ku, Hongo 1-13-2 (3rd floor) (Tel 070-6476-9074). Basic English supported.
It's 5 mins walk from the Kodokan, if you want to include a visit of the monument in your schedule.

Do you have a paper catalog?

Yes we do, but it's in Japanese only, so we haven't made it available on this website. We hope that an English one will be released at some point but our main focus at the moment is to increase our online presence.

I live in Japan; how can I order?

On this website! No matter the language you set, you can set the delivery in Japan, no problem.

If you'd like to see our products in person, then you can stop by the Tokyo Showroom: NOGUCHI Building, 113-0033 Tokyo, Bunkyo-ku, Hongo 1-13-2 (3rd floor)

Can I purchase your products in Europe or the United States?

KuSakura has many retailers abroad, but none of them are directly link with the Japanese headquarter, so we've decided to not list them here. You'll probably find some with a google search. Or... just order from us!

How can I change or delete my personal information?

Privacy matters to us! Use our contact form to make your request, and our team will take care of it as soon as possible.

Please check out our "Privacy Policy" page for all the details on how we handle your privacy.

FAQ - Pre Sale Service

How can I order online?

KuSakura Shop was especially designed for customizable martial arts equipment. On each product page you find customization services such as embroidery or engraving service which you can add to your product before adding the item to your cart. Do not forget to choose or fill in all necessary options.

Once all desired products are added to the cart, just click the icon "cart" at the top right of the website, check the content of your order and finally click on "submit my order". You will then be asked to enter your email and shipping address. Finally you choose your payment method. The order is validated once the payment is confirmed.

After that you will receive an order confirmation email with an estimated shipping date of your order. A second email with the tracking number of your package confirms the shipment of your order. And if anything happens, we will keep you updated.

If you chose to create an account, you can also check the status of your oder by logging in to your account.

Can I order by email, phone, or fax?

For logistical reasons, it is not possible to order by phone or fax. You can order by email via our contact form, but you will have to type your credit card information on your end from a link we will send you (for security reasons, we do not take credit cards over the phone or via email)

Nevertheless, you can call us to ask questions on +81-4-8437-1856 (Japan). Our sales department is open Monday to Friday from 10am to 5pm Japan time and our staff speaks English, French and Japanese.

Do you offer discounts for clubs/teachers/competitors?

KuSakura does not offer discounts particularly for clubs as such but on bulk orders. (see next question).

Sponsorship programs will be offered for national and international competitors. If you think you are eligible for it, please contact us and we will negotiate these partnerships at the highest level with KuSakura's headquarter. However, you must be at the international level minimum.

Event sponsoring, KuSakura currently does not sponsor any event outside Japan. However, we hope that it may change soon, so stay tuned, and don't hesitate to submit your ideas through our contact form so we can discuss them at the highest level.

I would like to order large quantities, how can I receive a discount voucher? (Minimum order 100,000 JPY)

Orders above 100,000 JPY are elligible for a bulk discount if they contains at least 5 tangible products.

If your order is eligible for a discount, it will be displayed in the shopping cart, and you will see the note "Eligible for a discount.", and an invitation to contact us. So please start by preparing your order online, and follow the flow!

How to choose the size of my Judogi or Obi (belt)?

We offer a detailed "size chart" for each product via the pages listed below or by passing through the menu "how to choose" on the right of the main menu (and on each product page). These pages will not only show the size charts but also similar products to help you make the choice. There is also a page on the latest IJF standards in case you participate in international competition.

In addition to the size charts for the JOF, JOA, and JKK models, you will find on each product page a size calculator. This tool, especially developed by our team, will automatically indicate the most suitable size according to your body measurements. (This automated process is based on the size charts.)

If you still have some unanswered questions do not hesitate to contact us.

FAQ - Shipping & Delivery

When will I receive my order?

Did you order an "in stock" product, a "warehouse available" product or an "order-made" product?
Is it a customized product (embroidery/engraving) or not?

  • Products marked as "in stock" are shipped within 2 days.
  • Products marked as "at warehouse" must be moved between warehouses and workshops before they can ship, and it usually takes around 5 to 8 days to ship.
  • Products "made to order" are manufactured within 3 to 4 weeks.

The estimated shipping date is available on each product page. The overall estimated shipping date for your order is displayed in your cart, and again in the order confirmation email.

Note that since many products are handmade in Japan, it may happen that products are out of stock without prior notice. In this case, we do our best to shorten the delay.

Finally, once your has been shipped, it is usually delivered in 5-7 days for FedEx and UPS packages, and between 10 days and 3 weeks for small packages. Further shipping information and delivery information.

Which carrier will deliver my order?

Depending on your country, you will be able to chose one of the following carrier at checkout: - FedEx
- Japan Post > your national postal services.
- Yamato (Japan Only)
- Sagawa (Japan Only)

Please note that we may change the carrier without prior notice in some circumstances (but it's very rare).

Find more information about the delivery.

My order is super urgent, can you deliver super fast?

KuSakura offers premium products and service. Generally speaking, we are against rushing an order, but if you have a specific request, please contact us directly.

Delivery time depends on the country. We can deliver within 3 days in the US, 4 days in Western Europe, 4 days in Australia, etc., but only if shipped with FedEx or UPS (Additional fees may apply depending on destination). Small packages usually take 10 days to 3 weeks to deliver, depending on its destination.

However, if you order a custom made product, we can't and do not want to help with the production time. We prefer to allow time for the artisan to produce a quality product, rather than sacrifice quality for speed of delivery. We therefore accept no "urgent" order for custom made and made to order products.

Can I be delivered at a different address than the billing address?

No problem, you can enter different addresses during the validation process of your order (last step before confirming your order). Note that if these addresses are located in different countries, or if requested by our payment gateways, we may ask you for a copy of your ID and the reasons for the different addresses.

Unfortunately also, customs duty will always be charged at the delivery address.

Package tracking: My package hops back and forth between several countries, why?

To speed up the delivery of the package especially the customs clearance process, the carriers send the documents in the country of destination before the package gets there. For this reason, your package may be indicated as "arrived in London" and "left Hong Kong" the following day. In fact, the package never left Hong Kong, this is just the customs documents being processed.

According to my tracking status, my parcel should be delivererd - but it is not!

  • 1. Check your letter box for a delivery attempt notice and follow indications indications.
  • 2. Check if the parcel was left with a neighbor, room mate etc.
  • 3. Although a signature is required for the delivery, it happens that parcels are left outside your home, sometimes hidden behind plants etc. In such a case, please contact us so we can file a complaint against the driver.
  • 4. It can happen that the package is falsely scanned as "delivered". In this case, it is usually delivered within a few business days.

Directly contacting the carrier is the fastest way to get your parcel delivered Contacting us will greatly delay the process, as we would first have to contact the carrier in Japan, who then have to translate our request and contact the carrier in your country. With the time difference and all the steps involved, it is much quicker if you first try to handle the problem on your end.
But of course, if that does not solve the problem, we are here to support you.

If necessary, check out the information on "Lost Package" with more explanations prior to contacting us.

I was asked to pay taxes upon delivery - what is that about?

Based in Japan, all products offered by KuSakuraShop exclude taxes. In the tax calculator at on the check out page you will be informed about the estimated customs fees and taxes to pay upon delivery. You will even be able to chose yourself the total amount that will be declared for your order.

Or check the "Customs Taxes & Fees" page for more information.

I want to modify/cancel my order

We do modifications if your order has not yet been processed. If your order is already in the shipping circuit (warehouses at our offices) and charges for the process have already occurred, it is not possible to neither change nor cancel the order.

If you want to add products to your order, you can replace an order, shipping is free on KuSakuraShop. Make sure to specify your first order number if you want both orders shipped together (it will be delayed accordingly).

FAQ - After Sale Service

What are the payment methods offered on the site?

- Credit card (Google Pay & Apple Pay available)

Because receiving international wire transfers cost an arm in Japan, we will only accept those payments on a preaproval basis for orders over 150,000 YEN

For more information, check "Information on the payment".

My credit card was declined, what can I do?

In general this is due to the use of a "disposable" card (e-carte) or to a verification problem concerning your contact information. Please check the "payment information" page for detailed information about this issue before contacting us.

Prices are in USD, can they be displayed in a different currency?

Our prices are in fact set in Japanese YEN.
When accessing the site in English, the standard currency is US dollar.
When accessing the site in French, the standard currency is EURO.
You can switch the currency using the currency switcher at any time, and you will always pay in the selected currency.

The size does not fit me, can I exchange the product?

Only standard and non-customized products can be exchanged. This is specified when you place your order, but if you have a doubt, please answer your shipping confirmation email, and we'll get back to you asap.

Unless we've made a mistake, the shipping costs back to our office and the reshipping of the new product are entirely your responsibility.

More information on" Exchange & Return".

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