Help (FAQ)

We are a team of foreign and Japanese Budo practitioners living in Japan and dedicated to the practice of traditional martial arts and the preservation of traditional craftsmanship and the products we sell.
We've created the brand Seido that is mostly designed for Aikido and Kobudo practitionners. Seido is now the second Aikido brand in the world.
On one end, in this rather unethical industry, we were very impressed by KuSakura's philosophy and wanted to not only bring our Aikido and Kobudo equipment to the world, but also KuSakura's amazin Judo equipment. On the other end, KuSakura was really convinced by the way we work, our ethic and dedication, so KuSakura entrusted us with their international sales, and we've created KuSakuraShop as the official national and international online selling plateform.

If you want to learn more, check out our "About Us" page, and you will meet the whole team!

Unfortunately, no. We do not have a shop. KuSakuraShop is designed to be an international shipping plateform only.

On this website! No matter the language you set, you can set the delivery in Japan, no problem.

If you'd like to see KuSakura products in person, then you can stop by the KuSakura World Shop Showroom: 2nd floor, Core Bldg, 1-13-1 Hongo, Bunkyo-ku, Tokyo 113-0033, Japan (Tel 070-6476-9074).
Open at 10:00 - Close at 18:00

Privacy matters to us! Use our contact form to make your request, and our team will take care of it as soon as possible.

Please check out our "Privacy Policy" page for all the details on how we handle your privacy.

KuSakura Shop was especially designed for customizable martial arts equipment. On each product page you find customization services such as embroidery or engraving service which you can add to your product before adding the item to your cart. Do not forget to choose or fill in all necessary options.

Once all desired products are added to the cart, just click the icon "cart" at the top right of the website, check the content of your order and finally click on "submit my order". You will then be asked to enter your email and shipping address. Finally you choose your payment method. The order is validated once the payment is confirmed.

After that you will receive an order confirmation email with an estimated shipping date of your order. A second email with the tracking number of your package confirms the shipment of your order. And if anything happens, we will keep you updated.

If you chose to create an account, you can also check the status of your oder by logging in to your account.

For logistical reasons, it is not possible to order by phone, fax or email. Please place your order directly on the website.

KuSakuraShop does not offer discounts particularly for clubs as such but on bulk orders. (see next question).

Orders above 200,000 JPY are elligible for a bulk discount if they contains at least 5 tangible products.

If your order is eligible for a discount, it will be displayed in the shopping cart, and you will see the note "Eligible for a discount.", and an invitation to contact us. So please start by preparing your order online, and follow the flow!

We offer a detailed "size chart" for each product via the pages listed below or by passing through the menu "how to choose" on the right of the main menu (and on each product page). These pages will not only show the size charts but also similar products to help you make the choice. There is also a page on the latest IJF standards in case you participate in international competition.

In addition to the size charts for the JOF, JOA, and JKK models, you will find on each product page a size calculator. This tool, especially developed by our team, will automatically indicate the most suitable size according to your body measurements. (This automated process is based on the size charts.)

• Judogi : How to choose your Judogi: size and model.
• Obi (belt): How to choose your Obi (belt): size and model.
• Customizations: How to choose your Japanese Embroidery.
• Customizations: How to choose your Weapon Engraving.
• IJF standards : all technical standards: for clothes and customizations.

If you still have some unanswered questions do not hesitate to contact us.

Did you order an "in stock" product, a "warehouse available" product or an "order-made" product?
Is it a customized product (embroidery/engraving) or not?

• Products marked as "in stock" are shipped within 2 days.
• Products marked as "at warehouse" must be moved between warehouses and workshops before they can ship, and it usually takes around 5 to 8 days to ship.
• Products "made to order" are manufactured within 3 to 4 weeks.

The estimated shipping date is available on each product page. The overall estimated shipping date for your order is displayed in your cart, and again in the order confirmation email.

Note that since many products are handmade in Japan, it may happen that products are out of stock without prior notice. In this case, we do our best to shorten the delay.

Finally, once your has been shipped, it is usually delivered in 5-7 days for FedEx and UPS packages, and between 10 days and 3 weeks for small packages. Further shipping information and delivery information.

Depending on your country, you will be able to chose one of the following carrier at checkout: - FedEx
- DHL
- Japan Post > your national postal services.
- Sagawa (Japan Only)

Please note that we may change the carrier without prior notice in some circumstances (but it's very rare).

Find more information about the delivery.

KuSakura offers premium products and service. Generally speaking, we are against rushing an order.

Delivery time depends on the country. We can deliver within 3 days in the US, 4 days in Western Europe, 4 days in Australia, etc., but only if shipped with FedEx, DHL, or UPS (Additional fees may apply depending on destination). Small packages usually take 10 days to 3 weeks to deliver, depending on its destination.

However, if you order a custom made product, we can't and do not want to help with the production time. We prefer to allow time for the artisan to produce a quality product, rather than sacrifice quality for speed of delivery. We therefore accept no "urgent" order for custom made and made to order products.

No problem, you can enter different addresses during the validation process of your order (last step before confirming your order). Note that if these addresses are located in different countries, or if requested by our payment gateways, we may ask you for a copy of your ID and the reasons for the different addresses.

Unfortunately also, customs duty will always be charged at the delivery address.

To speed up the delivery of the package especially the customs clearance process, the carriers send the documents in the country of destination before the package gets there. For this reason, your package may be indicated as "arrived in London" and "left Hong Kong" the following day. In fact, the package never left Hong Kong, this is just the customs documents being processed.

• 1. Check your letter box for a delivery attempt notice and follow indications indications.
• 2. Check if the parcel was left with a neighbor, room mate etc.
• 3. Although a signature is required for the delivery, it happens that parcels are left outside your home, sometimes hidden behind plants etc. In such a case, please contact us so we can file a complaint against the driver.
• 4. It can happen that the package is falsely scanned as "delivered". In this case, it is usually delivered within a few business days.

Directly contacting the carrier is the fastest way to get your parcel delivered Contacting us will greatly delay the process, as we would first have to contact the carrier in Japan, who then have to translate our request and contact the carrier in your country. With the time difference and all the steps involved, it is much quicker if you first try to handle the problem on your end.
But of course, if that does not solve the problem, we are here to support you.

If necessary, check out the information on "Lost Package" with more explanations prior to contacting us.

- Credit card (Google Pay & Apple Pay available)

Because receiving international wire transfers cost an arm in Japan, we will only accept those payments on a preaproval basis for orders over 150,000 YEN

For more information, check "Information on the payment".

In general this is due to the use of a "disposable" card (e-carte) or to a verification problem concerning your contact information. Please check the "payment information" page for detailed information about this issue before contacting us.

Only standard and non-customized products can be exchanged. This is specified when you place your order, but if you have a doubt, please answer your shipping confirmation email, and we'll get back to you asap.

Unless we've made a mistake, the shipping costs back to our office and the reshipping of the new product are entirely your responsibility.

More information on" Exchange & Return".