Contact us

Your inquiry is about

Contact information

*
*

Your email address is the only way we can get back to you, please double-check for typos!

*

Tell us more about you

*

This is very important if you want an accurate answer.

*

If we already know your dojo, we can compare past orders, check translations (dojo name) etc.

What are you contacting us about ?

*

Height and weight are mandatory. Hips and chest circumference are mandatory for Judogi sizing requests. Arm length is mandatory for Judogi sizing request. Leg is mandatory for pants sizing. Make sure to precise the unit used.

*
*
*
*
*
*
*

Please don't modify this field

In order to answer as fast as possible (usually within 24h), please answer directly the last email you received form us concerning this order. In all cases, please be as precise as possible, this will help us to handle your request the best way possible.

Order modification?

Did you check the cancellation policy?
If yes, please answer the order confirmation email with your request.

Want to know when your order will be shipped/delivered?

Did you check the shipping estimation date in the order confirmation email?
If yes, please answer the order confirmation email

Problem with your order tracking and/or delivery?

Did you check our information page about order tracking?
We actually deliver 80% of all orders ahead of schedule, and our staff is ready to contact you asap if anything comes up with the production of the ordered item.
If yes, please answer the shipping confirmation email with your request.

Problem with received goods (damaged/wrong product)?

Did you check our information page about damaged packages or product delivery errors?
If yes, please answer the shipping confirmation email.
Don't forget to attach all required elements and detail your case as precisely as possible.

Any other question?

Please answer the last email you received from us regarding this particular order.

Online Store information

We are open from Monday to Friday, 10 am to 6 pm (Japan Time / UTC+9).
We are closed on weekends and Japanese national holidays as well as a few days mid-August for O'bon and a few days around new year.

Phone number: +81 (0)4-8437-1856
Please request assistance in English or Japanese and for which type of product to be redirected to the corresponding support staff.

Address: 351-0101 Saitama-Ken, Wako-shi, Shirako 2-27-51 - Japan
Please note that we are not a brick & mortar shop but an international support and shipping plateform.
We cannot demonstrate products or perform sales in person at our office.

  • If you wish to be delivered in Japan, please use this contact form with the details of your order and we will handle it manually and deliver you directly in Japan.
  • If you wish to see KuSakura equipment in person, we recommend going to the Tokyo domestic sales office: 131-045 Tokyo, Sumida-ku, Oshiage, 1-43-10 (Tel 03-3626-5081). Basic English supported.
    It's 10 mins walk from the Skytree tower, if you want to include a visit of the monument in your schedule.

Who's behind the keyboard? Meet our international support staff


Yannick

Yannick is KuSakuraShop's manager. He's also a Judo teacher and he will answer all general questions.
Want to get to know him ?
Check his presentation!

Jean-François

Jean-François is Yannick's backup. He's a long time Kendo practioner. He will take care of your requests when Yannick is not available or when your questions are Kendo oriented.
Want to get to know him?
Check his presentation!

Antoine Brisseau

Antoine, the IT guy, will answer questions related to the website.
Want to get to know him ?
Check his presentation!

Subscribe to our mailing list

1~2 emails a month. We never share your data with anyone!