By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content (including customer reviews ).
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. However, the conditions in place at the time of ordering remain applicable for that particular order.
These conditions are unique, apply to KuSakuraShop.com and are neither transferable nor applicable to any other entities controlled by Seido Co., Ltd.
Customer accounts, orders, or any personal information (including discounts) relating to this website are neither transferable nor sold to other brands of the company.
In case of commercial litigation, the competent courts are the courts of Tokyo and the applicable law is the Japanese law. However, the applicable law for any dispute concerning personal data and editorial content of the site, is the US law, in accordance with the current regulations on hosting websites on the US territory.
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction. (including but not limited to copyright laws).
You agree, not to take any action against KuSakuraShop.com: You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
KuSakuraShop reserves the right to refuse service at any time to anyone without having to explain the reason.
In the online sales process (site access, ordering process, shipping/delivery process and post services) KuSakura.fr is only subject to an obligation of means. It can not be held liable for any damage resulting in the use of the Internet such as data loss, hacking, viruses or other problems. KuSakuraShop can further not be held responsible for any content of sites whose links are presented on the site www.KuSakuraShop.com . KuSakuraShop can not be held responsible for statements published by customers and KuSakuraShop reserves the right to remove any tendentious comment.
All elements of the KuSakuraShop.com whether visual, audio, animated etc. are copyrighted, subject to trademarks and/or patents. They are and remain exclusive intellectual property of their respective authors. All graphic elements belonging to KuSakura but that were modified for the purpose of the site KuSakuraShop.com are exclusive property of KuSakuraShop and Seido Co., Ltd. Total or partial reproduction without written consent of the web master of KuSakuraShop, Seido Ltd. or, where appropriate, KuSakura is strictly prohibited.
The client acknowledges that all necessary information concerning the characteristics of the products ordered were provided at the time of ordering. The products presented on KuSakuraShop.com are described with the greatest possible rigor, however, KuSakuraShop can not be held responsible in case of typographical errors, including the description or composition of the products. Photographs and graphics are available for guidance only and without responsibility. Changes by the manufacturer do not justify the cancellation of an order.
The products and prices are valid for as long as they are visible on www.KuSakuraShop.com, and within the limits of available stocks. For some products not stocked in our local, offers are valid subject to availability from suppliers. Information on availability of products are provided by SeidoShop.com only. In case of unavailability, a replacement will be offered, the client retains the right to accept or reject the offer against a full refund of the product.
The minimum purchase on KuSakuraShop.com is 25$. The sale prices of the products sold on KuSakuraShop.com are in USD and EXCLUDE VAT.
If applicable, Japanese sales tax excluding VAT are included in the rates. These prices are guaranteed through the purchase of a new product.
All orders must be paid in USD only (automatic conversion at checkout, see: Payment). Prices displayed in DOLLAR, BRITISH POUND, EURO or any other currency than the USD are only indicative, based on the official exchange rate of the day, and do not engage the responsibility of KuSakuraShop.com.
The shipping costs are included in the price indicated on the site. Prices for our products are subject to change without prior notice, however, the price in effect remains the one at the time of the order confirmation. In case of price modification, the customer is informed by email and retains the right to cancel his order. All taxes, VAT, customs duties or other taxes dependent on the applicable law in the country of purchase are the sole responsibility of the buyer (see section Customs). Promotional offers are valid only within the limits of available stocks and special conditions applying to the offer (time limit, restriction of product, etc.) KuSakuraShop reserves the right to cancel any order that received a discount code usable but technically outside the scope of the said code (especially in case of transfer to a third of a discount code).
All orders made on SeidoShop.com are payable in advance (payment against reimbursement is not available) and must be paid at once (no split payment will be accepted).
Orders must be placed directly on KuSakuraShop.com. Orders via phone, email or fax are not accepted.
Online payments are made directly through a secure payment system provided by STRIPE (credit card), PAYPAL (credit card or paypal account) or via POSTAL MONEY ORDER. The client confirms his order by sending his credit card number (within the limits of the conditions applied by STRIPE and PAYPAL). This transmission is by secure email via SSL. The order is validated by the customer and will be considered effective only when payment authorizations have been granted. In case of a refusal of payment authorization, the order will be automatically canceled and the customer will be notified by email as soon as possible.
KuSakuraShop reserves the right to cancel or defer delivery of any order placed by a customer with whom there is a dispute over payment of one or more invoices or doubt about his identity. Prices and product description are understood and accepted by the customer at the moment of placing the order. No claim is possible after purchase.
For safety reasons, the products are delivered to the delivery address when paying online. For your convenience in order for which some of the items are not available, KuSakuraShop can divide the order into several parcels. Delivery times correspond to the time taken by the joint action of the JAPANESE and FOREIGN POST. KuSakuraShop cannot be held responsible for an eventual delay in delivery, in particular for reasons relating to possible customs controls.
In case of breach of the order or if out of stock, force majeure, disruption or total or partial strike of postal services and transport and communication or, floods, terrorist attacks, fire, etc. KuSakuraShop cannot be held responsible. KuSakuraShop reserves the right, in exceptional circumstances (SAL delivery is not supported in the country of destination, high-value products, back order), to change the delivery method for a method than the one selected.
1. Customer acceptance
KuSakuraShop cannot be held responsible for any damage to the package by the carrier. The customer must make a reclamation with the carrier when detecting anomalies on the packaging. These reserves are recorded on the form provided by the carrier and also confirmed by registered letter with acknowledgment of receipt to the carrier. Such later must be sent no later than two working days after receiving the package and a copy of these claims should be sent 48 hours following receipt of the order to KuSakuraShop.n case of error on the part of KuSakuraShop, the customer must inform KuSakuraShop within 48 hours of receipt of order. KuSakuraShop will pay the return shipping cost, and if applicable, the refund of the order OR send a adequate product. Return costs will be refunded on the credit card used for payment within 3 business days after reception of the order or issued as a purchase coupon on the site.
2. Satisfied or money back
Under Japanese law, the client has no right of return for personalized/customized products, or for goods subject to fluctuations in financial markets.
Even though customized products can not be returned and despite of fluctuations in financial markets KuSakuraShop agrees to returns of non-personalized / non-customized products. Our returns policy operates for 7 calendar days from the day of reception, and within this period the customer has to inform KuSakuraShop per email, and receive a number to stick on the parcel for the return-shipping for exchange or refund. To be eligible for a return, your item must be unused and in the same condition as that in which you received it. It must also be returned in the original packaging and with all eventual accessories and documentations as well as the billing or a copy of the billing of the purchase. Please send your items to: Itabashi-ku, Narimasu 5-12-24 / 175-0095 Tokyo (Japan). Any returned item not in original condition, damaged, with missing parts, or soiled by the client are not accepted and will be returned, shipping costs at his charge. The risks and the shipping costs for returning an item are always at the customers charge. Return against refund is not accepted. The right of return does not apply to unsealed video records, customized products, and to discounted products. A possible refund can be done by a voucher via PayPal. However, transfer fees or any other charges related to payment and independent of KuSakuraShop are at the charge of the customer. In case of a order cancellation of a bulky product or certain high-end products, KuSakuraShop reserves the right to charge a restocking fee of an amount not exceeding 10% of the amount of the order. KuSakuraShop also reserves the right to refuse this service.
Any product returned without prior agreement with KuSakuraShop will not benefit from the offer "satisfied or money back" and will be returned to the sender at his expense. If a parcel is returned with the note: "does not live at this address" or "parcel unclaimed" or "refused by the client" or any other reason not involving the responsibility of KuSakuraShop, all charges for reshipping or returning to KuSakuraShop must be paid by the client. In case of non-payment of the reshipping costs within 30 days after return of the order, the products will be restocked and the order canceled without any possibility of refund of any kind.
3. Incomplete or non-compliant order because of KuSakuraShop
Despite the care taken in the preparation of orders, it is possible that a product is missing, or that an error occurred. In this case, please report it via contact form, email or telephone within 72h after receiving the order. After verification, exchange, refund or other compensation will be offered.
4. Package loss
KuSakuraShop cannot be held responsible for the loss of packages by postal services. The order will be refunded within the limits of the insurance provided by the carrier. Lost packages are very rare in the Japanese postal service, however, the buyer is asked to report in a timely manner any information it may have concerning the status of the package. Reimbursement of lost or damaged packages will be made after pre-survey (about 10 days) for express parcels and only after the conclusion of the investigation of postal services for other delivery methods (2 to 4 weeks).
Credit card refund is made directly on the card used to make payment online within 2 to 7 days. Reimbursements following returns or order cancellations can only be granted within 30 days after payment of the order due to the fact that it is technically impossible to re-credit a credit card after this period.
6. Delivery via UPS / FedEx.
In case of shipping via UPS or FedEx, the conditions below apply.
- As for EMS parcels, customs fees must be paid in cash or check on delivery.
- UPS/FedEx make three delivery attempts, and if problems arise contact the customer at least 2 times by phone. If despite of this it is not possible to contact the recipient UPS/FedEx contact KuSakuraShop to send you a reminder email inviting you to contact UPS/FedEx immediately. If, despite all these reminders, the parcel is returned to us, return charges will be fully to the customer as well as the necessary reshipping fees. However, if the return costs exceed the value of the products, the package will be abandoned and destroyed by the carrier without any possibility of refund.
- If the customer requests a change in the delivery address from UPS/FedEx, a lump sum of 9$ per package of the shipment will become due to KuSakuraShop. This amount must be paid directly on the site after billing by KuSakuraShop (in this case an email with all necessary details is sent).
KuSakuraShop the exporter, is subjected to the Japanese law. The customer is the importer and therefore is subject to the law of the importing country. It is the responsibility of the buyer to verify the product conformity with the legislation in their country. KuSakuraShop responsibility cannot be engaged in case of non compliance with the legislation of the country where the products are delivered. The customer is responsible for checking with the local authorities about the possibilities of importation or use of the products before placing the order. KuSakuraShop cannot be held liable for damage resulting from improper use of a product or caused by wear. KuSakuraShop is not liable for damages resulting from the use of products sold.
8. Reservation of proprietary rights
The products remain the property of KuSakuraShop until receipt of all sums due. Failure to pay could lead to claim the goods.
All personal information collected are protected and remain strictly confidential. Their use is restricted to the satisfaction of the customer's order. Although the Japanese law applies, KuSakuraShop guarantees its customers to respect the computer law established by the CNIL (law n° 78-17 of January 6th 1978 (article 34)). The client has the right to access, modify, rectify and delete data reported and KuSakuraShop does not provide any personal information to a third party.
To be validated, the customer reviews have to be:
2. contain only exact facts
3. at least partially concern the ordered product.
Whether the review is positive or negative, if it meets these three criteria above it will be published. The simple goal of these rules is to preserve the usefulness of the product/customer review for future clients for whom such reviews should remain a reliable and correctly presented source of information.
Our reward program for reviewing products is subject to the conditions below:
- The commented product must have been ordered on our site.
- The review must be placed within 2 month after receipt of the product.
- Only products available on the site can be commented. No voucher will be available for quotes, hidden, discontinued or removed products.
The purchase of weapons being regulated in some countries, we set the age limit at least 18 years for the purchase of any type of weapon. When you make a weapon purchase on our site, you certify that you are over 18 years of age (or any equivalent legal age in your country, if applicable). KuSakuraShop cannot be held responsible for any use of a weapon outside of the framework of the study of martial arts, supervised by an experienced teacher.